Business Process Outsourcing (BPO) is one of the largest and fastest growing business industries in the Philippines. However, as more opportunities open in this industry, there are also more and more employees wanting to get out of the tiring routine this industry imparts.
Getting tired of being locked-up working in an 8-10 hour shift is very common to every agent. Sitting behind an office desk 5-6 days a week sounds quite draining. It’s a pattern that sadly, most Filipinos subject themselves to in exchange of higher rates.
That is where the rising industry of freelancing comes in. Freelancing is becoming a popular alternative for BPO employees. This industry has a lot to offer that most agents who are tired of the corporate world are being drawn to it like a moth to a flame.
The big question is:
“I want to shift my career from being a call center agent to a freelancer, am I capable of being like one?”
Becoming a freelancer is certainly not easy. But if you’re someone who doesn’t easily back down, here are some of the perks you will enjoy once you have taken risks and join the world of freelancing:
- You will have enough time to develop your skills during your free time while you’re working on a project (graphics design, web design, content writing, etc.).
- You have the liberty to choose the number of hours, clients, and working days you want.
- Multiple clients means multiple sources of income.
- You will have more chances to spend quality time with your family.
- Heavy traffic, transportion expenses, and hours of preparation won’t be a problem anymore.
Interested in Freelancing? Did you know that your BPO working experience can also be an advantage if you want to be a freelancer? Here are some qualities you have that you can certainly use for your advantage:
Determination– those draining calls, where the caller asks every single question except for the one that matters, and accounts you’ve handled on your shift can stand proof that you have just right amount of determination to pretty much do and survive the impossible.
Creativity– in the BPO industry, there are tons of nerve-wracking calls–and the only thing you can do is to find ways on how to end the customer’s call with solutions to their problem or inquiries. As a freelancer, creativity can help you surpass any roadblocks that may come along your way.
Communication skills and patience– extensive amount of patience is what all BPO agents share in common. And being patient at all times is the key to maintain a good working relationship with your clients. Having good communication skills is also an advantage because you can easily communicate with your clients through either written or verbal communication.
Time-Management– working in the call center industry sharpens your ability to do various tasks at the same time while still being able to produce good quality work. This would help you in knowing your goals and meeting them faster. Now what kind of client wouldn’t want an employee who can do just that?
You deserve to live the life you want; Freelancing is indeed, a process of trial and error but you just have to have the guts!