1. Professionalism. Does the VA answer her voicemails and emails in a timely manner? Does she answer her phone professionally? Does she put you on hold to take another call? If her intentionsis to give back something, does she follow-up quickly? Does she treat you with respect? If she treats you well in your initial conversations, then it is likely she’ll treat your clients well, too. (After you hire a VA, it never hurts to follow up with customers and get them how your VA treated them.)
2. Click. I interviewed many self-employed people about how precisely they chose their VA. Almost every single person said that the actualinitial thing they looked at was the VA’s personality: was there a “click” between the VA and the entrepreneur? You would like someone who is friendly, enthusiastic, and detail-oriented, with extraordinary customer service and follow-up skills. He should be confident without being arrogant, articulate, a great listener, and comfy to talk with
3. Project Management. It also helps when the VA has good project management skills. With time, you are going to be giving her a huge number of tasks and also you need to know that she can juggle each one of these tasks, understanding priorities and deadlines, while also juggling her other clients’ needs.Set of skills. There are lots of, many tasks that you can delegate for your VA. It will help for those who have a list of tasks you want your VA to perform, and make sure during the interview process that you review that list with a potential VA to determine if she can do all those tasks. Does she have the skills you need to do the work required?
4. Technology Skills. Most self-employed people rely upon technology to help run their business, from QuickBooks, to websites, to Ms word. Using technology might help your office run efficiently and save time and money. With this in mind, it’s critical that your new VA have excellent technical skills. Talk about what software products he knows how to use, and how well he knows them. Make certain your new VA uses the same software that you are using, so that you can share filesa person. If you have a website, ask the VA if he knows how to do website maintenance (and get how many websites he currently maintains). If you have technology related to your website, such as an shopping online cart, ask the VA if he knows how to maintain your particular shopping cart software. Finally, in case your VA needs new software to be compatible with your own systems, determine who’s responsible for paying for this specialized software.
5. Experience. It is advisable to determine how long the VA has been doing this type of work. While it’s useful to understand how long she’s been a VA or an administrative assistant, it’s more essential to learn how long she’s done the tasks that you would like her to do. She may have done them for a previous employer for many years. Almost always there is a bit of a learning curve as a VA learns your unique business, but you shouldn’t be paying for her to learn new skills unless they’re unique for you and your business. References. Can the VA give you a list of people whom you can contact who will tell you about working with him? – See more at:http://spharq.com/virtualassistant.ph
6.Image. Check out the VA’s website. Are all the language spelled correctly? Will be the grammar acceptable? Does it have a consistent and neat look? A VA who doesn’t pay attention to her own website will most likely not focus on your projects either. Availability. Will the VA work full-time or part-time? Is he available evenings and weekends (if that’s when you work)? What time zone is the VA located in? While I have nothing against part-time VAs, I discovered I needed someone who was available inside my full-time working hours.